We strive to ensure that you are delighted with your purchase. However, if you’re unhappy, we offer a straightforward return and refund process to make things right.
1. Eligibility for Returns
We accept returns for products that:
- They are unused, unworn, and in their original packaging.
- Have been returned within 15 days of the purchase date.
- Have a valid proof of purchase (order confirmation or receipt).
Note: Certain products, such as perishable goods, personal care items, and custom-made products, are not eligible for returns. Please check the product description for more information.
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact our customer support team at aapkashopping@gmail.com or via our Contact Us page.
- Provide your order number, product details, and reason for return.
- We will guide you through the return shipping process and provide a return shipping label (if applicable).
3. Refund Process
Once we receive and inspect the returned product, we will:
- Notify you of the approval or rejection of your refund.
- If approved, process the refund within 7 business days using the original payment method.
Shipping Costs:
- Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item received).
- Original shipping fees are non-refundable.
4. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us within 15 days of receiving your order. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to provide a replacement or a full refund.
6. Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons, including:
- Personal care products (e.g., cosmetics, skincare).
- Perishable items (e.g., food, flowers).
- Digital downloads and gift cards.